Frequently Asked Questions (FAQs)
Below are frequently asked questions, you will find the answer for the question what you are looking for.
We bring to you natural, native, healthy and traditional products from Coorg/Kodagu and we deliver to your doorstep.
Produce such as coffee, black pepper and other spices are sourced from different estates in Coorg. Other packaged foods like pickles, spreads, jams, concentrates, preserves, sweets and snacks are made by various women self-help groups and other entrepreneurs based out of the district.
We do not have restrictions on minimum orders or its values.
We give special importance towards the packaging of our orders and all safety and hygiene measures are taken into consideration for the same. For orders that are delivered by our own team, the items are packed in a specific baggage and delivered. For those orders which will be shipped and delivered through third party courier companies, we take extra care in packaging to ensure the orders reach you safely.
Deliveries for orders within the city limits of Bangalore will be done by our own team within the specified time.
For orders outside the city limits or outside Bangalore city, the orders will be delivered by a third party courier company.
Any order above the total cart value of Rs.499/- within Bangalore limits will be shipped free but a minimum shipping charge will be applicable for orders outside Bangalore.
A nominal charge will be applicable for an order below the cart value of Rs.499/-.
(However, the shipping charges applicable for products sold on coorgbasket.com may change periodically and the same will be updated in our website).
The payment for your orders can be made through Razorpay which provides various online payment/banking options. We also have an option of Cash/Pay on delivery for orders placed within the city limits of Bangalore.
Yes, the user can track the orders using the below given link-https://coorgbasket.com/order-tracking/
Yes. If you want an order to be delivered on an urgent basis, we offer such a service within the city limits of Bangalore at an additional charge of Rs.150. For this service, you will have to write in to us at firstname.lastname@example.org or WhatsApp or call us on +91 733-820-5486.
If you are not at home, the following options are available.
- Option1: (For Bangalore orders only) our delivery partner will contact you to ask if the order can be left with a neighbour. Your consent through SMS or WhatsApp may be required for the same and Coorg Basket takes no responsibility for any damages occurring thereafter.
- Option 2: We will bring back the shipment and deliver it on a later date which will be intimated to you.
No. We do not have options to cancel the orders. The orders placed will be processed to shipment and then to delivery.
We take utmost care in delivering your orders safely. However, due to any unavoidable circumstance, if you receive a damaged product, we request you to follow the below mentioned instructions:
If the item received in a condition that is physically damaged or is different from its description as mentioned in the product page, we request you to document it by sending us a photograph of the same along with the outer cover (Packaging) to email@example.com or via WhatsApp on +91 733-820-5486.
Post review of the case, we will inform you the best option to move forward.
Refund will be done to only those orders received in a condition that is physically damaged or is different from its description as mentioned in the product page.
A refund in the form of a non-transferrable coupon is given to the customer worth the value of those items accounted for refund. This coupon has a validity of 6 months and any item from our website worth the amount mentioned in the coupon can be purchased within a period of 6 months from the data of issue.
Please note: These coupons cannot be transferred or gifted to others.
Yes. We accept bulk orders. The delivery time for such orders will vary depending on the availability of the item. For all the home-made items sold on our website, we initiate the making of these post orders only and deliveries may take longer than usual. For bulk orders please call or
WhatsApp us on +91 733-820-5486.